At Healthnomics HMO Plc, we are committed to transparency in our coverage and operations. We believe that our enrollees have the right to clear and accurate information about their health insurance coverage, and we pledge to provide it. We are therefore committed to:

• Clear Coverage Information – accurate and timely information about our health plans, including benefits, limitations, and exclusions.
• Accurate Provider Directories (when available) – to enable you to find in-network providers.
• Transparent Billing and Claims – clear billing statements and claims explanations, so our enrollees understand what they owe and why, or, for our providers, why a claim is unsettled.
• Easy Access to Coverage Decisions – clear information about our coverage decisions, including the criteria used to make decisions and the appeals process.
• Regular Updates and Notifications – keep our enrollees informed about changes to their coverage, including changes to benefits, provider networks, and premium rates. We will therefore continuously work to improve our transparency and communication, and welcome feedback from our clients to help us do better.